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Sr. Support Engineer, Enterprise Applications (ERP/CRM)
About
the Job
As
a Senior Systems Support Engineer, you will work in a global environment and
apply skills in application administration, deployment, and production
configuration. You will own the responsibilities of administration for a number
of Enterprise Applications end to end, and for application monitoring and
Incident management.
Responsibilities
*
Administer Enterprise Applications like CRM on an on-going basis. Deploy
Enterprise Applications in production and configure them. Understand the
various business processes around the Enterprise Applications to deliver value.
Be adaptive. Be productive quickly in a new and fast paced environment. Learn
new processes and multiple technologies. “Roll up your sleeves” and do what
needs to be done.
*
The team responds to incidents, but more importantly gathers and analyzes data
to root out errors, discern trends and prevent incidents through pro-active
analysis and monitoring. The team is responsible for identifying and finding
root cause for issues occurring across Enterprise Applications.
*
Work closely with Engineering teams, specifically with development teams &
Business Analyst that design and deploy all deliverables across Enterprise
Applications and provide post go-live application support.
*
Is a go-getter with ability to identify, analyze and debug issues. Provide
short term as well as long term solutions to issue, especially customer
escalations.
About
the Team
One
key ingredient to Akamai's success has been an exceptional level of customer
service and customization throughout a customer's life cycle–-initial contacts,
pre-sales consultation, contracting and integration, upgrades, event support,
and strategic consultation. Also, Akamai is a successful business because
it is an efficient business. Supporting Akamai's people in delivering
this service and efficiency level requires a diverse array of enterprise
applications. The team responsible for these applications is a globally
distributed, with staff in Bangalore, India, Cambridge, MA and San Jose, Costa
Rica. The team works on automating the workflows for various departments
in the enterprise. By creating a common framework of enterprise applications,
the team has a first order impact on Akamai's continued growth while saving
millions of dollars.
Required Education and Experience
* Minimum 8 years of relevant experience and a Bachelor's Degree in Engineering, Computer Science, Systems Management, another related field or its equivalent.
Required Skills
* Minimum 2 years of experience with Enterprise Application Administration, preferably in Salesforce and other applications like ERP/CRM/enterprise-class systems.
* Minimum 2 years of experience and working knowledge of deployment methodologies like Jenkins, Perl script and Shell Scripting.
* Minimum 2 years of experience and proficiency in Unix, Linux, and/or Windows.
* Minimum 2 years of experience with any combination of the following: Oracle E-Business, Oracle Business Intelligence, Informatica, Hyperion Essbase, and/or Integration tools like Mulesoft & CastItron.
Desired Skills
* The ability to drive issues to resolution.
* Strong communication skills, ability to work closely with other members of the team.
* Strong understanding of RDBMS concept and SQL, preferably in Oracle.