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Senior Technical Writer
About the Team:
Akamai’s User Experience
team designs our customers’ end-to-end experience—including how they buy and
try Akamai, and how they use and manage their Akamai products and services. The
experience occurs through APIs and our customer portal, “The Control Center,”
and is in service of our customers, channel partners, and internal staff.
The UX team is made up
of four highly collaborative disciplines: Strategy, Research, Design, and
Content. As the collective voice of the user, the team strives to create
connected and intuitive experiences that accelerate both end users and
developers to achieve success—as they define it. To do so requires
improving the user experience, scaling a user-centric approach internally, and
seeding the cultural transformation required to do so successfully.
About the Role:
Akamai is looking for a Senior Technical Writer to join a group of content creators engaged in developing world class user assistance and documentation for Control Center applications. You will work with our Engineering, Product Management, Service and Support, User Experience, Developer Relations, and Quality Assurance teams to develop high-quality content to enhance our customer experience.
As a Technical Writer, you will be responsible for:
* Creating and
maintaining all types of technical documentation and application content aimed
at external audiences.
* Documenting changes
and creating online user assistance and documentation, including API
documentation, within the context of an agile development sprint according to
business priorities.
* Understanding user
goals and how to scope the appropriate set of deliverables, working with
department management and cross-functional teams.
* Working closely with
cross-functional teams to identify risks, solve problems, and maintain project
progress.
Required Education and
Experience:
Applicants must meet one
of the following education and experience requirements:
* 5 years of relevant
experience and a Bachelor’s degree or its equivalent or
* 3 years of relevant
experience and a Master’s degree
Required Skills:
* 5+ years of technical
writing experience
* 2+ years of technical
writing experience in an agile, high-tech software development environment.
* 2+ years experience with
authoring tools.
Desired Skills:
* Demonstrated
professional experience as a well-rounded Technical Writer with experience
writing different document types for many audiences.
* Experience working as
part of a cross-functional user experience team including designers, writers,
and researchers.
* Self-starter who is
comfortable and productive in a fast-paced and fluid environment.
* Experience with single
source publishing paradigms and information architectures.
* Commitment to
task-based and example-based user assistance.
* Experience working in
an Agile development environment.
* Experience documenting
software APIs and SDKs for a technical audience.
* Modular writing with
XML/DITA.
* Content management
using SDL is a major plus.
* Attention to detail.