Senior Platform Operations Engineer - T3 - Remote

Would you like to work on one of the world's most highly distributed computing platform?

Do you enjoy acting quickly to solve problems?

Join our Platform Operations Tier3 team!

This top-level team operates within Platform Operations to provide enhanced support on technically diverse subject matter in a highly available distributed network environment. This globally distributed team interacts with a variety of departments and collaborators to safely and securely deliver Akamai's content and applications.

Partner with the best

You will contribute to a top-level operations team that handles complex escalations from a variety of sources. This role requires in-depth knowledge of proprietary services and a big picture understanding of the entire infrastructure.

As a Senior Platform Operations Engineer, you will be responsible for:

• Troubleshooting and resolving complex technical issues in various subject matter areas (networking, high availability storage, performance, and proprietary systems)
• Handling escalations from multiple sources including NOCC, AkaTec (customer care), Engineering, and Service Performance
• Participating in Service Incidents as SME or in another appropriate role to mitigate and resolve platform incidents
• Collaborating with cross-functional teams to create technical solutions and support ongoing implementation of network improvements
• Promoting operational best practices by improving tools, alerts, and documentation to maintain the integrity of the Akamai network
• Training and mentoring Platform Operations staff to develop the overall knowledge and skills of the entire department

Do what you love

To be successful in this role you will:

• Have 3 years of experience and a Master's degree in Computer Science or its equivalent
• Have advanced knowledge of Linux/Unix, TCP/IP internetworking/WAN data communications as well as understanding of routing concepts
• Show advanced skills in detailed debugging, log analysis, and troubleshooting often in critical time sensitive situations
• Have some experience with scripting such as Perl, Python, SQL and/or a desire to learn
• Be self-motivated, technically creative, able to learn, and highly responsible with solid communication skills
• Be a solid team player, able to collaborate, prioritize, and solve problems in an ever-changing environment

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

#LI-Remote

Compensation

Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $93,656 - $140,803/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.